Thomas Pasley transitions to new Technical Director role

Role will provide claims leadership and focused mentoring to the Australia & New Zealand region

Integra Technical Services, the global specialty lines loss adjusting firm, announces that Thomas Pasley will be transitioning to the new role of Technical Director in Australia and New Zealand.

Thomas joined Integra as a Senior Executive Adjuster in September 2016, helping to build and enhance Integra’s global offering in Liability including Product Recall and Food & Beverage related claims, as well as Energy and Property claims. In March 2019, he was promoted to the role of Regional Managing Director in Sydney and in that time has overseen a period of stability, followed by growth in the region.

In his new Technical Director role, Thomas will continue to have oversight of all major claims in the region. He will have more time to work with senior team members to ensure we bring the right team resource to each assignment, while providing the necessary mentoring to younger team members to become Integra’s leaders of tomorrow.

Torben Bell, who joined Integra as Country Manager, Australia & New Zealand in July 2021, will, in addition to his adjusting caseload, take on Thomas’s operational responsibilities including recruitment, performance management and service level agreements with our clients.

Thomas and Torben will both remain part of the Integra Leadership Team.

Leo Dixon, Chief Executive Officer, Integra Technical Services said, “At Integra we encourage our team to drive their own career pathway, and Tom’s decision is a great example of this. Tom took on the Regional Managing Director’s role with great enthusiasm and has helped to shape the Integra proposition to what it is today, being a 20 strong adjusting team, supported by four Operations & Finance colleagues.  I would like to thank Tom for his valued contribution and look forward to continuing to work closely with him as we aim to deliver on our goal of being the first-choice adjuster in the sectors we operate in.”  

Thomas Pasley added, “Since taking on the Managing Director role, I have worked hard to ensure that Integra provides the best possible service for all our clients, and I am proud of what we have achieved. My move back to a core loss adjusting role means I can focus on professional leadership and the losses I’m personally handling, ensure that the quality of what our team produces is consistently high, and put greater emphasis on mentoring colleagues to keep them developing”.

I would like to thank Leo, Ewan & Mark in supporting my decision to enable me to spend more time in the professional role I so enjoy, and I look forward to continuing to work closely with Torben and the whole team to further enhance the service we provide in the region.”