Integrated 02

In response to client demands and instructions received over the past 12 months, we been working hard to expand our team and enhance our capabilities. In this regard you’ll be hearing more in August and September about the new loss adjusters we’ve recruited to strengthen our teams in Dubai, Houston, New York, Singapore and Sydney.

A survey of insurers, brokers and insureds provided some excellent ideas, one of which was to run individual complicated claims using project management techniques. We’ve actually been adopting a very similar technique for many years, using loss management plans as the vehicle for driving this approach, and this subject is examined on page 4. Elsewhere in the magazine we focus on construction claims (pages 10 and 16) and look at the complex area of linear programme modelling (page 18) and its role in business interruption claims management (page 14). To conclude this edition, we have an article from the product liability arena (page 20), although the message contained within could apply to any line of insurance business, focusing on the importance of appointing the right ‘experts’…