Integrated 08

When the pandemic struck and lockdown restrictions were first imposed around the world, like you we didn’t know how we would be affected both personally and professionally. We wrote to our clients, to inform them that our cloud-based IT infrastructure gave us great flexibility and that our entire Integra Technical Services team (adjusting, operations and finance) was operating at full capacity, whilst working from our respective homes around the world.

Whilst face to face meetings were still taking place in some parts of the world, we issued a ‘Client Meeting Protocol’ for application before any physical meeting could take place. In essence a set of questions that both our colleagues and clients (insureds, brokers and insurers) had to answer relating to having themselves or them having been exposed to others with COVID-19 symptoms. Some readers might view this as a draconian measure but as we were all learning about COVID-19 in real time, we prioritised the health and safety of our colleagues and clients above all else…